Cancellation fee applies to all the holidays and properties and in some cases may differ for holidays/properties. The exact terms for cancellation of a booking are communicated before the confirmation. Please note that for long weekends/Festive dates/Public holidays, no refund will be provided.
If cancellation terms are not mentioned in the mail, then following would apply:
1. Booking cancelled before 45 days in prior to the date of arrival will attract no cancellation charges.
2. Booking cancelled between 44 days to 30 days prior to the date of arrival will attract 25% cancellation charges.
3. Booking cancelled between 29 days to 15 days prior to the date of arrival will attract 50% cancellation charges.
4. Booking cancelled between 14 days to 0 days prior to the date of arrival will attract 100% cancellation charges.
Payment of the booking advance would imply the acceptance of the cancellation terms by you.
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes on telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we do not guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the applicable merchant. Amendment charges may apply depending on the merchant in question.
We will inform you as soon as reasonably possible if the merchant needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the merchant in relation to any alternative arrangements offered by the merchant but we will have no further liability to you.